Ramblings of a Southernbelle

Customer Service Practices of WalMart June 18, 2008

Recently I ordered pictures from Wal Mart.com.  I had done this on many occasions before and never had a problem.  As a favor to my mother I uploaded her pictures for her and paid for them and requested that they be shipped to her.  10 days passed and she did not receive the pictures so when I checked I found out that there was a problem with the website and my order had been canceled.  I was told it was a problem with the ordering software on the site.  My problem with them canceling the order is that I was never notified that the order was canceled.  They did refund me my money.  However, I had a problem with them just canceling my order and not notifying me.   When I found out what the issue was I emailed them and get a response of sorry for the inconvenience no reason for why I was never contacted about the cancellation of my order which was the same day I placed the order.  Of course I sent them another email stating my dissatisfaction with the way they handled my order and that I would not be ordering from them again.  I also let them know I would be sharing my experience with all my friends and family.  Again all I get from them is a canned response of we are sorry for the inconvenience.  Their handling of my order was nothing but a problem and cannot even give me the courtesy of notifying me when something was wrong.  Wal Mart you really screwed up with this former customer.